HelpCenter & Knowledge Base Add-on
Reduce support tickets and empower your users with a comprehensive self-service knowledge base. Organize help articles into collections, manage support departments, and let visitors find answers on their own.
Support That Scales
The HelpCenter add-on gives you a professional knowledge base where users can search for answers, browse articles by collection, and resolve issues without contacting support. Organize content into collections and departments, making it easy for visitors to navigate directly to the information they need.
Multilingual Documentation Made Simple
Every article, collection, and department title supports full translations. Serve documentation in your users' preferred language, with automatic locale-based routing. Write once in your primary language and add translations at your own pace.
A Complete Self-Service Support Solution
Reduce support load and improve user satisfaction with these built-in tools.
Knowledge Base Articles
Write detailed help articles with rich formatting, images, and code examples. Each article is SEO-optimized.
Collections & Categories
Group related articles into collections for logical navigation. Users find what they need in seconds.
Departments
Organize your help center by department: technical support, billing, sales; each with its own articles and contacts.
Powerful Search
Full-text search across all articles and collections. Users type a question and get instant, relevant results.
Ticket System
When self-service is not enough, users can submit support tickets directly from the help center, routed to the right department.
Multi-Language
All articles, collections, and navigation elements are translatable. Serve a global audience from a single help center.
Set Up Your Help Center Quickly
Get your knowledge base running in a few simple steps.
Install & Activate
Upload the HelpCenter add-on and activate it. Migrations run automatically to create all necessary tables.
Create Collections
Organize your help content into logical collections: Getting Started, Account & Billing, Troubleshooting, and more.
Write Articles
Add knowledge base articles with the rich editor. Assign them to collections and publish when ready.
Reduce Tickets
Users find answers on their own. Support tickets decrease as your knowledge base grows.
Frequently Asked Questions
Get the HelpCenter Add-on Today
Empower your users with self-service support and reduce your ticket volume.